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We have launched three top-tier brands in the month of June, highlighting Japanese, Burmese and Chinese cuisines.
From the heart of the Silk Road, Kusan brings the timeless flavors of Uyghur and Central Asian cuisine—where lamb, beef, and seafood are oven-roasted over open flames and infused with layers of aromatic spices. Each kebab and golden pilaf carries whispers of ancient caravans and the joy of sharing meals around long tables.
Our launch includes five culinary highlights, covering American, Japanese, Filipino and Thai cuisines.
Introduced new culinary brands across Japanese, American, Thai and Italian cuisines, with four featured highlights below.
We've launched five main brands featuring Indian, Singaporean and Vietnamese cuisines, each highlighted below.
WeBox Catering continued to see steady demand throughout June—a testament to the trust our customers place in us for recurring team lunches, office events, workplace celebrations, and new client partnerships. Whether it's a weekly team meal or a company-wide milestone, we're honored to be at the table.
We launched over 45 curated menu themes on our website, ranging from regional cuisines and seasonal favorites to holiday celebrations and team-building experiences. These thoughtfully designed collections make it easier than ever for teams to discover catering options tailored to their event, preferences, and culture.
Through on-site visits and post-event follow-ups, we gathered valuable insights that helped us refine our menu offerings, elevate catering execution, and enhance the overall customer experience. These conversations are essential—they shape how we serve, inspire how we improve, and ensure every catering event is even better than the last.
Submit your event inquiry here: support.webox.com/webox-catering-form
Theme Menu is now available to everyone — and it changes everything about how you plan catering for your team.
Instead of building an order dish by dish, you start with a ready-made, curated menu designed around an occasion (holidays, celebrations, team lunches) or a cuisine you're craving. It's catering, simplified.
Here's what you can do with it:
Occasion and cuisine collections now feature their own cover images, so choosing a menu feels less like scanning a list and more like flipping through a lookbook — inspiring, visual, and effortless.
Found a menu you love? Add it to your cart and check out just like any other WeBox order. Same familiar flow, same seamless payment — no waiting on quotes, no email chains.
Send colleagues a link to any theme menu — they can view the full spread without logging in, making it easy to gather opinions, build consensus, and get everyone excited before you order
Whether it's a holiday spread, a team celebration, or just a Friday lunch that deserves something special, Theme Menu takes you from "what should we get?" to a great order in just a couple of clicks. Discover more at webox.com/catering/event-menus.
Plan Further Ahead – You can now schedule Box Meal orders up to 14 days in advance — double the previous window. Lock in next week's (or the week after's) meals whenever it's convenient for you.
Find Meals Faster – Your home page now features two new sections — Top Finds for You and Most Popular — so the meals you're most likely to love are right at the top. No scrolling required. Just delicious, personalized recommendations at a glance.
Smarter Auto Order – Better reads your preferences, prioritizes full meals over sides, and sends clearer confirmation emails.
No More Double-Booking – Time-slot picker now shows which slots you've already reserved. No more accidental duplicate orders.
Fewer Surprises – Clearer messages for sold-out items, synced stock counts, and brand-specific search results.
Faster Load Times – My Orders and checkout pages now load noticeably quicker.
Live Rollout & Operating Rules
Our AI agent is now live and actively supporting the customer service team. Here's how it works:
Ticket Triage
Between 8:00 AM and 5:00 PM PT, the AI agent automatically handles:
WeBox – CS Agent Dashboard
A new read-only ops dashboard that gives you the complete picture of how the AI agent is handling tickets — volume, outcomes, issue breakdowns, and where it still falls short — all on one screen. The dashboard is view-only and never affects how the agent operates.
Smarter Delivery Reassignment – When a driver becomes unavailable, deliveries are now auto-reassigned to nearby available drivers based on distance, capacity, and late-delivery risk. Less manual coordination, more on-time deliveries.
Faster Response to Delivery Exceptions – Operational issues (like incorrect box scans) now persist for later review, not just instant warnings. This means better tracking, earlier risk detection, and more targeted driver training.
Improved Hub Notifications – Hub leaders now get alerts when drivers drop out and tasks are reassigned, including pickup windows, reassigned counts, and tasks still needing manual action. Faster response, fewer delays.
Clearer Product Portion Information – Restaurant partners can now add custom display names and up to three photos per portion for both meals and catering. Customers see exactly what they're ordering.
Stronger Privacy Protection – Expanded data masking now automatically protects emails, phone numbers, passwords, SSNs, and card fields across logs — with extra safeguards even if logging errors occur. Stronger compliance, lower risk.