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Marketplace Update

📌 Fremont - San Jose

We have launched six top-tier brands in July, highlighting Korean, Chinese, Thai, Indian, Vietnamese and Japanese cuisines. 

• KoJa Kitchen
  A bold fusion concept where Korean and Japanese flavors collide—reinvented in a way that's fun, delicious, and utterly unforgettable. Our signature gourmet sandwiches, swapping traditional wheat buns for freshly made, crispy garlic rice buns that add a satisfying crunch to every bite. 
  
  
• Halal Street Hot Pot
  A restaurant brand dedicated to bringing the bold, aromatic flavors of Xinjiang and the rich, communal experience of hot pot to the Bay Area. HalalStreet features our signature halal Nang pit-roasted whole lamb—slow-roasted to crispy, golden perfection on the outside, tender and juicy within. 
  
  
• Thai Recipe Cuisine
  

  More than just a meal—it's an authentic journey through Thai flavors and traditions. From signature Pad Thai to fragrant Green Curry, every dish is crafted with fresh ingredients and a passion for quality. 
  

• Mortar and Pestle Bar
  

  Modern decor, ambient lighting, and a menu of fresh, flavorful Indian snacks make this the perfect spot for gathering with loved ones. With imaginative drink names and an inviting vibe, it's the kind of place that tempts you to try just one more.
  

• Banh Mi Oven
  

  We don't just make sandwiches—we bake them. Every baguette is pulled hot from our oven on Story Road, slicked with garlic butter or piled high with bulgogi, pork belly, or honey-lemongrass chicken. Then comes the cilantro, the pickled daikon, the jalapeños that punch you awake. 
  

• Nippon Curry
  

  Award-winning Japanese curry, crafted from generations-old recipes that have warmed hearts and delighted palates across Japan. Our menu is simple but soulful—featuring beloved classics like pork katsu curry, chicken katsu curry, and ebi fry katsu, each made with care and a deep respect for tradition.
  

📌 San Francisco - Oakland

 Our launch includes five culinary highlights, covering Indian, Chinese, American and Mediterranean cuisines.

• Taj Indian Cuisine
  Our diverse menu showcases the rich, complex tastes of authentic Indian cuisine—from sizzling tandoori chicken and creamy shrimp tikka masala to warm, buttery garlic naan. Every dish is crafted with high-quality ingredients, ensuring each bite is a delightful journey through India's culinary heritage.  

• Tara Indian Cuisine
  For over a decade, the restaurant served the San Francisco community with the rich, bold flavors of Northern India and Nepal. From Saag Paneer and Butter Chicken Masala to Lamb Rogan Josh, Salmon Curry, and Tandoori Lamb Chops—every dish is crafted with care using time-honored recipes. 

• Chang's Kitchen
  Where Asian and Chinese cuisines come to life—right in the heart of San Francisco. From Honey Walnut Prawns to Sweet & Sour Fish With Pine Nuts, Salt and Pepper Calamari to Pan Fried Pork Buns, every dish delivers the perfect balance of textures and fresh, vibrant ingredients. 
  
  
• Preposition Chicken
  Our concept is simple: chicken three delicious ways—fried, flipped, or fake. Classic fried chicken with its crispy, golden coating and tender, juicy meat. Rotisserie chicken (flipped) for a healthier, flavor-packed alternative. And BBQ Tofu (fake) for our vegetarian guests—smoky, satisfying, and every bit as delicious. 
  
  
• La Mediterranee
  A Mid-East and Mediterranean cuisine, inspired by generations of Armenian and Lebanese family recipes—made from scratch daily with the finest spices and freshest ingredients. We source locally, partnering with trusted farms —good for the planet, good for our community, and even better for your plate.  
  
  
  

📌 Redwood City - San Mateo

We introduced new culinary brands across Chinese, Mexican, Indian, Mediterranean and Japanese cuisines, with six featured highlights below. 

• Ten Seconds Yunnan Rice Noodle
  Our heart is in Yunnan, China—where this noodle tradition was born. From slow-simmered broth to the rice noodles you dip in one by one, everything we serve comes from a place of warmth, family, and food that comforts. 
  
  
• Kusan Bazaar San Mateo  
  Inspired by the ancient Kusan Empire, we celebrate the rich heritage of Uyghur cuisine, infused with the vibrant influences of Greek, Persian, and Arabic traditions. 
  
  
• La Corneta Taqueria
  From tacos and burritos to quesadillas, every dish is made to satisfy, with a menu full of options that make it easy to find your new favorite. Perfect for hanging out with family and friends.
  

• Mortar and Pestle Bar
  

  Modern decor, ambient lighting, and a menu of fresh, flavorful Indian snacks make this the perfect spot for gathering with loved ones. With imaginative drink names and an inviting vibe, it's the kind of place that tempts you to try just one more.

• Lavender 'N Cream
  A charming, visually captivating patisserie where exquisite pastries, cakes, and gelato take center stage. From sumptuous lemon tarts to beautifully crafted custom cakes, every treat is as delightful to look at as it is to savor.

• Izakaya Mai 
  When the night unfolds, one dish at a time. Our chefs slice sashimi to order, ladle steaming katsu curry, and roll sushi with precision earned over years behind the counter. It's the warm, low-lit spirit of a Japanese izakaya—generous portions, honest ingredients, and food that arrives fresh and beautifully plated.  
  

📌 Mountain View - Palo Alto

We've launched four main brands featuring Thai, Indian and Chinese cuisines, each highlighted below. 

• C&C Curry House
  Traditional Southeast Asian curry, crafted with pride and made fresh with high-quality ingredients. Rich, aromatic, and deeply comforting—each curry is slow-simmered to perfection, delivering layers of spice and flavor in every spoonful. 
  
  
• Delhiwala Chaat
  A haven for chaat enthusiasts in Sunnyvale—where every bite delivers an explosion of taste and texture. The perfect blend of sweet, savory, and spicy, our chaat captures the essence of authentic Indian street food. 
  
  
• Malabar Coast 
  From Kerala Fish Curry and Beef Fry to Chicken Varutharachatu and Kerala Red Rice, every dish brings the authentic tastes of home. All meats are HALAL. 
  
  
• Halal Street Hot Pot
  A restaurant brand dedicated to bringing the bold, aromatic flavors of Xinjiang and the rich, communal experience of hot pot to the Bay Area. HalalStreet Xinjiang Cuisine features our signature halal Nang pit-roasted whole lamb—slow-roasted to crispy, golden perfection on the outside, tender and juicy within. 

Catering Events Update

Product Update

⚙️ WeBox - AI Customer Service: Enhanced Capabilities

AI Chat & Self-Service Support Loop
We've launched a homepage AI chat featuring AI-assisted ordering and a fully integrated self-service support loop—including chat widget, session and history APIs, intent classification, SSE streaming, and agent orchestration. Customers get faster answers, and support teams get smarter tools.

Seamless Human Handoff
Added bidirectional HubSpot Custom Channels messaging, enabling smooth transitions between AI and human agents. A new CS agent console allows team members to claim and manage tickets efficiently, supported by an operations dashboard, idle session lifecycle management, and CSAT scoring.

Severity Scoring Engine
Every inbound ticket is now scored 0–100 and banded P0–P3, with hard-rule floors ensuring consistency:

• P0 (85+) – Food safety, legal, and human-requested escalations
• P1 (60+) – High-priority customer issues
• P2 (35+) – Normal issues
  
• P3 (5+) – Noise / spam

When enforce mode is active, P0 tickets are instantly routed to a human agent. Severity data syncs back to HubSpot as ticket priority and is displayed on a three-tier dashboard for clear visibility.

Smarter AI Agent
The agent has been rebuilt on a tool-loop architecture with expanded tooling, admin-on-behalf handling, hallucination mitigation, and more natural reply phrasing—resulting in faster resolutions, fewer errors, and more human-like conversations.

✨WeBox – Guest Orders Now Support Co-Managers

Setting up a group order no longer depends on one person being available. When you create a Guest Order, you can now add co-managers from your company—giving them the same editing, inviting, and management permissions you have. Need to make a change? They've got you covered. Add or remove co-managers at any time, so your order stays flexible, no matter who's around. Team ordering, simplified.

✨WeBox – Order Multiple Delivery Slots at Once

Reordering a favorite dish just got even easier. Now, a single date-and-time grid lets you pick as many days and slots as you like—lunch, Happy Hour, or dinner—and confirm everything with one click. Already booked a slot? It's clearly marked, so you always know what's left to fill. Less clicking, more planning. Order once, cover the week.

✨ WeBox – Sold-Out Items Flagged Before You Pay

If an item in your cart has sold out or is running low on quantity, checkout now flags it directly—and lets you swap it right then and there. No going back to the menu. No rebuilding your order from scratch. Just a quick fix and you're on your way. Smoother checkout, fewer surprises.

Logistics Update 

We're continuing to enhance the WeBox Pantry experience—making workplace pantry management easier, more transparent, and more reliable. Here are the latest updates designed to give your team better service visibility and a smoother end-to-end experience.

🎁Onsite Restocking Service – Now More Structured

Our onsite restocking service is becoming even easier to manage from start to finish. A trained WeBox team member can now visit your office on a scheduled basis or as part of an eligible pantry order to organize and restock according to your preferred setup.

Key improvements include:

• Customized restocking instructions for refrigerators, snack shelves, beverage stations, and other pantry areas
• Scheduled visits that automatically account for office closure dates
• Check-in verification and completion photos for every visit
• Clear tracking of onsite service time and completion status
• Easy reporting of onsite issues that require additional support

These updates deliver greater consistency and visibility—helping ensure products are placed in the right locations, every time. Because a well-stocked pantry starts with a well-managed process.

🎁WeBox – Real-Time Pantry Order Tracking

Pantry customers can now follow their orders from purchase to delivery—with complete visibility at every step.

Depending on the order type, you can track:

• Current purchasing status for each item
• Whether an item was found, substituted, or unavailable
• Refund progress for unavailable items
• Live driver location and estimated arrival time
• A full order timeline from shopping through delivery

Where to track:
Order tracking is available in the Upcoming Orders section and the My Orders page. Tracking links may also be included in email updates, allowing authorized recipients to view progress without logging in.

Stay informed with timely notifications:
You'll receive alerts when purchasing begins, refunds are processed, the driver is on the way, and the order has been delivered. Real-time updates, end-to-end transparency.

Referral Program