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Marketplace Update

📌 Fremont - San Jose

We have launched three top-tier brands in the month of June, highlighting Japanese, Burmese and Chinese cuisines. 

• Sushi Confidential
  An award-winning sushi destination and the premier sushi brand in the Bay Area—where high-quality fish and Asian-inspired flavors meet a fun, energetic vibe. 
  
  
• Tleafgreen 
  A modern fast-casual spot bringing Myanmar-inspired bowls to life—where crisp greens and a fermented tea-leaf base meet warm proteins, seasonal vegetables, and house-made dressings. Light, satisfying, and made for repeat visits, every bowl is a fresh take on Southeast Asian flavor.  
  
  
• Kusan Uyghur Cuisine
  

  From the heart of the Silk Road, Kusan brings the timeless flavors of Uyghur and Central Asian cuisine—where lamb, beef, and seafood are oven-roasted over open flames and infused with layers of aromatic spices. Each kebab and golden pilaf carries whispers of ancient caravans and the joy of sharing meals around long tables. 

📌 San Francisco - Oakland

 Our launch includes five culinary highlights, covering American, Japanese, Filipino and Thai cuisines.

• NomNom Burger
  Born from a simple idea: to craft gourmet burgers that leave a lasting impression. Sustainability is in our DNA—working with local farmers for fresh produce and partnering with eco-conscious suppliers to keep our impact light, while our buns stay fluffy. Gourmet flavor, crafted with care.
  
  
• Pokeworks
  A go-to destination for fresh, Japanese-inspired poke bowls  —where customizable, healthy meals meet quick, convenient service. Featuring vibrant ingredients, sushi-grade seafood, and a build-your-own bowl concept, Pokeworks delivers the perfect balance of nutrition, flavor, and speed. 
  
  
• 7 Mile House
  Established in 1858, this historic Brisbane landmark stands as one of the oldest surviving restaurants in the country. 7 Mile House serves up bold Filipino staples like adobo and lumpia, beautifully mingled with San Francisco classics like cioppino. 
  
  
• Yoma Cafe
  Yoma Cafe is a locally owned Japanese spot that serves classic dishes made with fresh ingredients. From sushi to savory hot plates, every bite reflects quality and tradition.
  
  
• C&C Curry House 
  Traditional Southeast Asian curry, made the way it should be—rich, aromatic, and deeply comforting. Every order comes with steamed jasmine or brown rice, plus peanuts on the side, for that perfect balance of texture and flavor.

📌 Redwood City - San Mateo

Introduced new culinary brands across Japanese, American, Thai and Italian cuisines, with four featured highlights below. 

• Yama Sushi
  Known for fresh sashimi, creative rolls, and generously portioned bento boxes—all at reasonable prices. Quick service and consistently good food keep locals coming back for Dragon Roll, Albacore Tataki, and Lion King Roll. 
  
  
• PJ's Pizza Co  
  We craft our pizzas with intention: premium meats, gourmet toppings, and carefully seasoned layers. No seed oils—only extra virgin olive oil. Every bite is pizza that tastes as good as it makes you feel. 
  
  
• C&C Curry House 
  Traditional Southeast Asian curry, made the way it should be—rich, aromatic, and deeply comforting. Every order comes with steamed jasmine or brown rice, plus peanuts on the side, for that perfect balance of texture and flavor.
  

• B Street & Vine 
  Serving signature Bruschetta plate, fresh salads and pressed paninis to flavorful small plates, there's something to delight every palate. A charming go-to for light bites and memorable evenings.

📌 Mountain View - Palo Alto

We've launched five main brands featuring Indian, Singaporean and Vietnamese cuisines, each highlighted below. 

• Bombay to Goa
  A vibrant Indian restaurant in Sunnyvale, bringing the bold, coastal flavors of West Coast Indian cuisine to the heart of the Bay Area. From Cocktail Batata Vada and fiery Chicken Vindaloo to crispy fish fry and rich Malvani Prawns Curry—every dish is a journey along India's stunning coastline. Vegetarians rejoice with fragrant biryanis that pack just as much punch. 
  
  
• Chicken Meets Rice  
  A fast-casual Asian favorite known for customizable, bento-style Hainanese chicken and rice boxes. Born from a passion shared by tech professionals and friends, this spot brings a beloved Southeast Asian staple to the Bay Area. The signature dish: perfectly poached, tender chicken served over fragrant rice steamed in rich chicken stock. 
  
  
• Pho Hoa  
  A healthy, robustly flavored broth made with top-grade, USDA choice meats raised without antibiotics or hormones—lower in calories and cholesterol, never lower on taste. Pair your bowl with Jazen Tea's wide menu of iced fruit drinks and boba for the perfect sip-and-slurp combo. 
  
  
• Zareen's Restaurant 
  This spot serves must-try chicken Memoni samosas: crispy, well-spiced, and so flavorful they don't even need chutney. Follow with outstanding chicken shami kebabs—juicy, caramelized, and served over fluffy basmati rice. 

• Chennai Tiffins  
  Authentic South Indian vegetarian fare, specializing in traditional tiffins—crispy dosas, fluffy idlis, and golden vadas—all crafted from fresh, ground spices and fermented batters. 

Catering Events Update

Product Update

⛽ WeBox Catering – Introducing Theme Menu

Theme Menu is now available to everyone — and it changes everything about how you plan catering for your team.

Instead of building an order dish by dish, you start with a ready-made, curated menu designed around an occasion (holidays, celebrations, team lunches) or a cuisine you're craving. It's catering, simplified.

Here's what you can do with it:

→ Browse Curated Menus, Beautifully.

Occasion and cuisine collections now feature their own cover images, so choosing a menu feels less like scanning a list and more like flipping through a lookbook — inspiring, visual, and effortless. 

→ Order Directly — No Back-and-Forth.

Found a menu you love? Add it to your cart and check out just like any other WeBox order. Same familiar flow, same seamless payment — no waiting on quotes, no email chains.

→ Share a Menu with Your Team.

Send colleagues a link to any theme menu — they can view the full spread without logging in, making it easy to gather opinions, build consensus, and get everyone excited before you order

Whether it's a holiday spread, a team celebration, or just a Friday lunch that deserves something special, Theme Menu takes you from "what should we get?" to a great order in just a couple of clicks. Discover more at webox.com/catering/event-menus.

✨  WeBox Box Meal Updates

Plan Further Ahead – You can now schedule Box Meal orders up to 14 days in advance — double the previous window. Lock in next week's (or the week after's) meals whenever it's convenient for you.

Find Meals Faster – Your home page now features two new sections — Top Finds for You and Most Popular — so the meals you're most likely to love are right at the top. No scrolling required. Just delicious, personalized recommendations at a glance.

Smarter Auto Order – Better reads your preferences, prioritizes full meals over sides, and sends clearer confirmation emails.

No More Double-Booking – Time-slot picker now shows which slots you've already reserved. No more accidental duplicate orders.

Fewer Surprises – Clearer messages for sold-out items, synced stock counts, and brand-specific search results.

Faster Load Times – My Orders and checkout pages now load noticeably quicker.

🔗 WeBox – AI Customer Service

Live Rollout & Operating Rules

Our AI agent is now live and actively supporting the customer service team. Here's how it works:

Ticket Triage

Between 8:00 AM and 5:00 PM PT, the AI agent automatically handles:

• 10% of incoming tickets – attempting to resolve them end-to-end
• 100% of spam / noise – including tickets from domains like @quo.com and @customer.io

WeBox – CS Agent Dashboard

A new read-only ops dashboard that gives you the complete picture of how the AI agent is handling tickets — volume, outcomes, issue breakdowns, and where it still falls short — all on one screen. The dashboard is view-only and never affects how the agent operates.

Logistics Update 

Smarter Delivery Reassignment – When a driver becomes unavailable, deliveries are now auto-reassigned to nearby available drivers based on distance, capacity, and late-delivery risk. Less manual coordination, more on-time deliveries.

Faster Response to Delivery Exceptions – Operational issues (like incorrect box scans) now persist for later review, not just instant warnings. This means better tracking, earlier risk detection, and more targeted driver training.

Improved Hub Notifications – Hub leaders now get alerts when drivers drop out and tasks are reassigned, including pickup windows, reassigned counts, and tasks still needing manual action. Faster response, fewer delays.

Clearer Product Portion Information – Restaurant partners can now add custom display names and up to three photos per portion for both meals and catering. Customers see exactly what they're ordering.

Stronger Privacy Protection – Expanded data masking now automatically protects emails, phone numbers, passwords, SSNs, and card fields across logs — with extra safeguards even if logging errors occur. Stronger compliance, lower risk.

Referral Program